Support
Last updated: October 16, 2026
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1. Contact us
For questions about your account, workspace or generations, write to support@gamgen.ai. Include the email address on the account and the workspace name so we can find it.
Gamgen is operated by PT Sinapsis Teknologi Asia, Jalan Siaga Raya No. 77M, Komplek 77, Kelurahan Pejaten Barat, Kecamatan Pasar Minggu, Kota Administrasi Jakarta Selatan, Provinsi DKI Jakarta 12510, Indonesia.
2. Billing and refunds
For a refund, cancellation or a charge you do not recognise, read the Refund and Cancellation Policy and send the details it lists to support@gamgen.ai. Please contact us before raising a dispute with your bank. We aim to respond within 4 business days.
3. Reporting content
To report content that uses a person's likeness without consent, write to abuse@gamgen.ai. You do not need a Gamgen account. Intimate imagery reports are acted on within 48 hours.
Rights holders can send infringement claims to legal@gamgen.ai. The Acceptable Use Policy explains what is not allowed on Gamgen.
4. Your personal data
To access, correct or delete your personal data, or to withdraw consent, write to privacy@gamgen.ai. We will respond within 30 days. The Privacy Policy describes what we hold and for how long.
5. Using Gamgen from ChatGPT or Claude
If you use Gamgen from ChatGPT or Claude, the same address applies: support@gamgen.ai. Tell us which app you were using and what you asked it to do. Tokens, plans and purchases are managed on the Gamgen website, never inside those apps.