Terms of Service

1. Eligibility and accounts

You must be at least 18 years old to use the Service.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Tell us promptly at support@gamgen.ai if you believe your account has been accessed without your authorisation.

You may register with an email address and password, or through Google. Where you use Google sign-in, your use of Google’s services remains governed by Google’s own terms.

2. Workspaces

The Service is organised around workspaces. A workspace holds its own subscription, token balance, and assets.

The workspace owner is responsible for the workspace, including the conduct of its members and the payment of its subscription. Owners may invite and remove members and may set permissions.

Assets created within a workspace belong to that workspace, not to the individual member who created them. If you leave or are removed from a workspace, you lose access to its assets. If a workspace is deleted, its assets are deleted with it.

We currently do not support moving assets between workspaces. Please take this into account when structuring your workspaces.

3. Tokens

Access to generation features is metered in tokens.

Tokens are issued as part of a subscription allocation, purchased as a top-up, or granted free at registration. Different features and models consume different quantities.

Tokens are consumed at the point a generation request is processed. Because AI generation is probabilistic, tokens are consumed whether or not you are satisfied with the result.

Tokens hold no cash value. They cannot be exchanged for money, transferred between workspaces or users, or sold. Expiry and refund conditions are set out in our Refund and Cancellation Policy.

We may change the token cost of any feature or model, including where an upstream provider changes their pricing. Where a change materially increases the cost of features you use, we will give reasonable notice.

4. Subscriptions and payment

Subscriptions renew automatically at the end of each billing period until cancelled. Prices are shown before purchase and are exclusive of any taxes that may apply in your jurisdiction unless stated otherwise.

Payments are handled by our third-party payment provider. Your payment details are processed by them and not stored by us.

If a payment fails, we may suspend access to paid features until payment is resolved.

Cancellations and refunds are governed by our Refund and Cancellation Policy.

5. Your content

“Input” means anything you submit to the Service, including prompts, uploaded images, video, and reference material.

You retain ownership of your Input. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and transmit your Input solely for the purpose of operating the Service and delivering the features you have requested. This licence includes transmitting your Input to the third-party model providers we use to fulfil your generation request. It ends when you delete the Input, subject to our Privacy Policy.

We do not use your Input or Output to train AI models.

You represent and warrant that you hold all rights necessary to submit your Input, and that doing so does not infringe anyone’s intellectual property, privacy, or publicity rights. Where your Input contains a person’s face or likeness, you confirm that you are that person or that you have obtained their explicit permission. See our Acceptable Use Policy for the full rules.

6. Generated output

“Output” means content generated by the Service in response to your Input.

As between you and us, you own the Output you generate. You may use, publish, modify, and monetise it commercially. This applies equally on every plan, including free accounts and free registration credits. There is no separate commercial licence to purchase.

Three limitations apply, and they are inherent to how generative AI works rather than restrictions we impose:

Output may not be unique. Other users submitting similar prompts may receive similar results. We cannot and do not guarantee that your Output is unique, nor that you will be able to obtain trademark or copyright protection over it. Copyright in AI-generated material is treated differently across jurisdictions, and in some it may not be protectable at all.

Output may be inaccurate. Generated content may contain errors, artefacts, or depictions that do not correspond to reality. You are responsible for reviewing Output before relying on or publishing it.

Output may resemble existing works. AI models can produce results that resemble existing images, styles, characters, or trademarks. You are responsible for ensuring your use of Output does not infringe third-party rights.

Your rights to Output are conditional on your compliance with these Terms and the Acceptable Use Policy. Output generated in violation of the Acceptable Use Policy is not licensed to you.

7. Third-party model providers

Generation is performed by third-party AI providers. We select and curate the models available on the Service, but we do not operate them.

This means the availability, behaviour, and quality of any given model is subject to change or withdrawal by its provider, sometimes without notice to us. We may add, remove, or replace models at any time. We are not liable for changes to, or the discontinuation of, any individual model.

Some models may carry usage restrictions imposed by their provider. Where a model on the Service is subject to restrictions beyond those in these Terms, we will indicate this in the Service.

8. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Breaching it is a breach of these Terms.

9. Our intellectual property

The Service itself, including its software, interface, design, branding, and documentation, belongs to us and our licensors. These Terms grant you a limited, revocable, non-transferable right to use the Service. They do not transfer any ownership in it.

You may not copy, modify, reverse engineer, or create derivative works of the Service, or use our branding without written permission.

10. Suspension and termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access where you breach these Terms or the Acceptable Use Policy, where required by law, where necessary to protect the Service or other users, or where your account has been inactive for an extended period.

Where a breach is serious, particularly one involving child safety, non-consensual intimate imagery, fraud, or a threat to the security of the Service, we may act immediately and without notice.

On termination for breach, unused tokens and subscription fees are not refunded.

11. Service availability

We aim to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable for maintenance, upgrades, or reasons outside our control, including failures at our infrastructure or model providers.

We may modify, suspend, or discontinue features at any time. Where we discontinue a feature you rely on materially, we will give reasonable notice where practicable.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet your requirements, that Output will be accurate or suitable for your purposes, or that the Service will be error-free or secure.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising from your use of the Service.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of the amount you paid us in the twelve months preceding the event giving rise to the claim, or USD 100.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnity

You agree to indemnify and hold us harmless against claims, damages, losses, and reasonable legal costs arising from your Input, your Output, your use of the Service, or your breach of these Terms or the Acceptable Use Policy.

15. Changes to these Terms

We may update these Terms. Where changes are material, we will notify you through the Service or by email before they take effect. Continuing to use the Service after that point means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan), Republic of Indonesia.

Nothing here removes any right you have under mandatory consumer protection law in your country of residence.

17. General

If any provision of these Terms is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent. We may assign ours in connection with a merger, acquisition, or sale of assets.

These Terms, together with the Acceptable Use Policy, Refund and Cancellation Policy, and Privacy Policy, are the entire agreement between us regarding the Service.

18. Contact

General enquiries: support@gamgen.ai

PT Sinapsis Teknologi Asia
Jalan Siaga Raya No. 77M, Komplek 77, Kelurahan Pejaten Barat, Kecamatan Pasar Minggu, Kota Administrasi Jakarta Selatan, Provinsi DKI Jakarta 12510, Indonesia